Manage financial service specialists up to and including timesheet reviews, time off requests, performance reviews, training, and work-flow management
Reconciliation of Title IV funds and approval of releasing of funds to bank account for student accounts to process
Daily reporting to management of financial aid student processing utilizing third-party and institutional reports
Manage, review and process various forms of financial aid, including Federal Student Aid (Title IV), Veteran’s benefits, alternative loans, employer vouchers, and military tuition assistance
Partner with IT team on future releases and upgrades to current software and functionality
Work closely with third-party vendor on information process improvements related to Title IV; including resolution of issues, and meet weekly to discuss any pipeline issues
Act as liaison between Financial Services and third party vendors
Establish a working relationship with Compliance Director to ensure current and future processes meet regulatory standards
Handle escalated issues related to students, education offices, and employers telephonically and electronically regarding the financial aid application and award process, alternative loan options, and military educational benefits to include TA and VA
Perform research on approval status of all financial aid types
Demonstrated ability to work individually and as a team on financial services projects with IT, Admissions and other departments
Provide recommended actions to upper management on current and future processes and issues
Interact with other departments to achieve daily goals
Special projects as assigned
