| Employment Opportunities |  |  | | | | |
| | | | Reports To | Student Advising Manager | | | | Department | Student Services | | | Office Location | Manassas, VA | | | Date Posted | April 4, 2008 | | | Date Closing | Open until filled | |
| Synopsis of Role: | | | | | | Support students' academic progress by providing academic advising, responding to student inquiries, degree program changes, transfer credit updates, and general student questions. | | | | |
| Essential Functions: | | | | | - Respond to phone and e-mail inquiries from APUS students concerning academic advising, transfer credit, academic programs, APUS policies and other student concerns within the scope of Student Services.
- Aid students with the navigation of our online student campus.
- Review students' requests to change majors, analyze transfer credit impact, advise students, and update program requirements as needed.
- Ensure accurate tracking of physical and online student records.
- Ensure high level of student retention through high standards of service.
- Other duties as needed to support our student body.
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| Critical Skills and Job Complexity: | | | | | - Excellent customer service skills.
- Strong organizational and administrative skills.
- Strong verbal and written communication skills.
- Demonstrated ability to manage multiple projects under tight deadlines.
- Ability to multitask and work independently.
- Internal contact with all levels of the company, external contact with students, alumni, and faculty.
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| Preferred Education and Experience: | | | | | - Bachelors degree required.
- Student counseling or academic advising at a post-secondary institution preferred.
- Proficiency in Microsoft Outlook, Word, and Access.
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