Transfer Records Administrator

Synopsis of Role:

The Transfer Records Administrator is a challenging full-time position supporting our transfer students in successfully completing the transfer credit evaluation process. This position requires a dedicated, professional and energetic person with an eye for detail and focus on service to the student.

Essential Functions: 

• Process, review and update all initial transfer credit evaluation applications for designated student population.
• Process, review, and track receipt of all required documents for designated student population using the Transfer Records Administrator process.
• Use the Image System Workflow to follow-up on outstanding transfer credit evaluation applications and Transfer Records Administrator requests to assist students.
• Review all files on the Ready to Assign Report daily for completion and preparedness for transfer credit evaluation
• Receive and respond to Transfer Records and Transfer Records Administrator emails as assigned
• Assist in file assignment and database updating as needed
• Assist in follow-up on outstanding Transfer Records Administrator requests, and missing tranfer credit evaluation documents as needed.
• Post all approved transfer credit evaluation awards to designated student Academic Advisor as assigned, according to department workflow expectations and Service Level Agreements.
• Notify all students of their credit evaluation award via email, providing custom notifications when necessary.
• Process and accurately track all posted credit evaluations in the Microsoft Access Database, OnBase workflow queues and the student information system.
• Enter, update and review new approved equivalencies for the Transfer Equivalency Database.
• Maintain designated department production standards for evaluations posted and notified, as well as equivalencies entered into the Transfer Equivalency Database.
• Provides office administrative support including filing, copying, and assisting other departments as needed.
• Manage daily workflow to ensure all department Service Level Agreements are achieved.
• Perform other duties as assigned.
  

Critical Skills and Job Complexity:

• Basic computer skills to include Microsoft Office Outlook and OnBase.
• Ability to interact with students and American Public University Systems staff in a professional manner.
• Excellent customer service skills.
• Strong organizational and administrative skills.
• Attention to detail.
• Effective verbal and written communications skills.
• Demonstrated ability to manage multiple projects under tight deadlines.
• Ability to multitask and requires little supervision.
  

Preferred Education and Experience:

• High school diploma or equivalent required. Some college experience preferred.
• Experience working with administrative records and files as well as strong attention to detail required.
• Previous experience in customer service preferred.
• Basic familiarity with Microsoft Office software to include Word, Excel, and Access.
• Experience working with digital imaging systems preferred.

Work Environment and Physical Demands:

• Standard office work environment.