Network Engineer

Synopsis of Role:

Installs, configures, and maintains the organization's network and Windows 200X-based servers and file storage servers. Works in a quality service approach within the work area to ensure the highest level of customer satisfaction, system integrity, performance and security. This position will work in a team environment supporting applications development and production systems operations, including backup to database administration, voice, systems administration, and help desk.

Essential Functions: 

• Provide support for production enterprise environments located in Charles Town, West Virginia and co-location facility, as well as support for our disaster recovery site, and other branch offices.
• Implement, manage and troubleshoot network hardware including routers, switches, firewalls and WAN Acceleration devices.
• Implement, manage and troubleshoot security solutions including IDS/IPS, centralized logging, NAC solution and content filtering software.
• Manage and troubleshoot DNS.
• Administer and maintain end user accounts, permissions, and access rights.
• Manage updates, patching, and upgrades to ensure system availability.
• Monitor and measure performance and costs through regular reporting and summaries of the systems including availability, usage and capacity.
• Recommend, schedule, and perform network improvements, upgrades and repairs.
• Anticipate, mitigate, identify, respond to, and resolve problems affecting network and system performance, efficiency, and availability.
• Implement new hardware and software projects, providing documentation and procedures based on functionality of the environment.
• Assist in developing enterprise network and server solutions as per requirements, including the creation of functional requirement documents, project plans, and detailed implementation plans.
• Ensure 24x7x365 availability for identified internal mission critical network services.
• Develop and document instructions and guidelines to perform the functions assigned.
• Perform backup/recovery and archiving.
• Provide backup support to other Network Engineers, Systems Engineers, Voice and PC Technicians.
• Participate in the Change Control Process.
• Other duties as assigned.

Preferred Education and Experience:

• Associates or B.S. Electrical Engineering, Computer Science, Information Technology or equivalent experience.
• 3-5 years of experience in Microsoft and Cisco environments including some exposure to virtualization technologies.
• Experience with security operations.
• Familiarity with Dell hardware and EMC storage preferred.
• Experience with WAN Acceleration technologies (Riverbed desired).
• Experience with Web filtering solutions.
• Strong knowledge of Active Directory, Group Policy and scripting.
• Familiarity with Linux/UNIX.
• Experience with wireless preferred.
• Preferred certifications: MSCE, A+, I-NET+, CCNA.
• Helpful certifications: CCNP, CCIE, MCP, MCSA, MCSE+I.

Work Environment and Physical Demands:

• Standard office and data center environment in Charles Town WV.
• Ability to lift boxes up to 50 lbs. required.
• Ability to access tight spaces in telephone closets and around furniture required.
• Some travel to data centers and branch offices at multiple locations will be required.
• Core coverage hours of support are Monday- Friday 8:00 a.m.-5:00 p.m. but will be part of the rotating 24x7x365 on call schedule.

Competencies Critical to this Position:

• Ability to work independently or with other team members.
• Excellent problem solving abilities and troubleshooting skills.
• Ability to learn new skills as needed.
• Must be flexible enough to meet the demands of a fluid and changing environment.
• Good communication skills both oral and written.
• Willingness and ability to learn new skills.