Veterans Financial Aid Services Specialist
- Reports To: Financial Aid Services Manager
- Department: Finance
- Office Location: Charles Town
- Date Posted: August 4, 2009
- Date Closing: Open Until Filled
Synopsis of Role:
Responsible for Veterans Benefits Assistance Program processing; Military and Civilian Tuition Assistance processing; assistance with Title IV financial aid processing; and assistance with alternative loan processing.
Essential Functions:
- Assist with Veterans Assistance workflow.
- Assist team members with prioritizing work to ensure that deadlines are met.
- Assist students and related partners regarding the veterans benefit options and award process, alternative financing options, and other military educational benefits.
- Report daily to Veterans Senior Specialist of progress of veteran student processing on flag lifting, and other pertinent information.
- Certify VA Benefits on VA Once.
- Maintain communication with the office of Veterans Affairs as necessary.
- Perform research on approval status of all VA Title program types and GI Bill Benefits.
- Grant course access upon receipt of approved documentation.
- Provide suggestions of actions to Senior Veterans Specialist on processes and issues.
- Review IT work orders and user acceptance testing as needed.
- Assist students and parents regarding the financial aid application and award process, alternative loan options.
- Perform research on approval status of all financial aid types.
- Other duties as assigned.
Preferred Education and Experience:
- Associate’s degree from an accredited institution.
- Two years full-time equivalent experience in providing veterans benefit assistance or student financial aid.
- Basic Veterans Program knowledge and/or student financial aid knowledge.
- Excellent oral and written communication skills.
- Experience with financial aid software desired.
Work Environment and Physical Demands:
- Standard office environment in Charles Town, WV.