Registrar Records Specialist, Transcripts

Synopsis of Role:

Provides assistance to students regarding transcript requests, graduation transcripts and certificates.

Essential Functions: 

• Produce transcripts and handle enrollment verifications for students.
• Ensure compliance with Family Educational Rights and Privacy Act when releasing information.
• Work with students and staff to resolve issues in a positive and collaborative manner.
• Communicate policies, programs and procedures in order to provide assistance and guidance to students in these arenas.
• Maintain thorough and accurate records.
• Ensure high level of student retention through high standards of service.
• Conduct work with strong personal and professional ethics and integrity. Work with collegiality toward students, staff, and faculty as well as external constituents.
• Provide back up to other Registrar Records Specialists to assist as needed.
• Other duties as assigned to support our student body and organization.

Preferred Education and Experience:

• Two years of professional office experience required.  Prior experience in an academic environment preferred.
• Previous experience in a customer service role desired.
• Excellent oral and written communication skills.
• Excellent attention to detail.
• Proficiency in MS Outlook, Word, and Excel required.

Work Environment and Physical Demands:

• Standard office environment in Charles Town, WV.