Student Advising Quality Assurance Program Coordinator

Synopsis of Role:

Provides support to Advising team members by directly supporting the Student Advising Quality Assurance team.

Essential Functions: 

• Organize and maintain quality assurance records for the student advising teams; to include progress reports, excel spreadsheets and tracking sheets.
• Organize and initiate all quality assurance processes and programs.
• Organize and maintain all department wide performance and trend data.
• Provide reporting support for all personnel reviews.
• Assist in the planning and development of new Quality Assurance Specialist training programs.
• Collaborate with the department’s training team to organize and implement quality assurance specific training opportunities for current advising team members.
• Complete initial, data-entry and research driven steps for several quality assurance processes.
• Serve as point of contact for miscellaneous quality assurance questions.
• Maintain the Advising Quality Assurance team’s email-box and associated calendar.
• Provide office administrative support, including faxing, copying, and printing.
• Perform other duties as assigned.

Critical Skills and Job Complexity: 

• Exceptional attention to detail.
• Ability to detect and report trends and outliers in various data sets.
• Effective verbal and written communications skills (including editing experience).
• Demonstrated ability to manage multiple projects under tight deadlines.

Preferred Education and Experience:

• Bachelor's degree or equivalent required.
• Experience in a professional office setting required.
• Strong Outlook, MS Word, Excel, and Access skills (specifically, experience creating and editing spreadsheets with formulas and manipulating data within reports to extract pertinent information).

Work Environment and Physical Demands:

• Standard office environment in Manassas, VA.
• Ability to telecommute when necessary/approved.