Student Accounts Specialist

Reports To: Student Accounts Specialist
Department: Student Accounts Manager
Office Location: Charles Town
Date Posted: February 1, 2010
Date Closing: Open Until Filled

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Please provide the personal e-mail address of the Walmart/Sam's Club Associate to whom you are related. They will be provided instructions to complete the family verification process. Upon completion, you will be notified of your eligibility for the 15% Lifelong Learning Grant. You can then apply for admission.

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Synopsis of Role:

Provides support with cash processing; refund processing; and account maintenance and reporting.

Essential Functions:

Collection and processing of payment information.
Daily reconciliation of cash and accounts receivable transactions.
Student account maintenance.
Assistance with research and clean up to include past due invoices, payment issues, and refunds.
Preparation of daily refunds.
Assistance with graduation audits.
Assistance with student account questions.
Interaction with other departments to achieve daily goals.
Special projects as assigned.

Critical Skills and Job Complexity:

Excellent customer service skills.
Ability to work independently or as a member of a team.
Ability to work under pressure and meet tight deadlines.
Strong communication and interpersonal skills.
Ability to solve problems while handling sensitive, confidential information.

Preferred Education and Experience:

Associates degree from an accredited institution preferred.
Two or more years experience in accounting/finance required.
Proficiency with MS Office products.

Work Environment and Physical Demands:

Standard office environment in Charles Town, WV.

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American Public University System, American Public University and American Military University are not affiliated with American University.

American Public University System (APUS) is regionally accredited by the Higher Learning Commission (HLC) of the North Central Association and nationally accredited by the Accrediting Commission, Distance Education and Training Council.