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COMM380 - Communication of Listening

Course Details

Course Code: COMM380 Course ID: 5043 Credit Hours: 3 Level: Undergraduate

This course is designed to provide students with techniques and practices that will allow students to gather input, information, and perspectives from decision makers and the targeted audience when planning and implementing a strategic communication strategy. Students will learn why it is critical to understand the targeted audience by listening to their needs, their wants, and how they like to be communicated with. Students will also learn why leadership input is critical when creating a communication plan and the need to create feedback loops. In addition, managerial courage, comfortable around senior leadership, and bias towards action will be addressed because of the political sensitivity of communication strategies and tight deadlines. (Prerequisite: COMM351)


Course Schedule

Registration Dates Course Dates Session Weeks
08/31/21 - 02/04/22 02/07/22 - 04/03/22 Winter 2022 Session I 8 Week session
10/26/21 - 04/01/22 04/04/22 - 05/29/22 Spring 2022 Session B 8 Week session

Current Syllabi

  • CO1: Describe the importance of listening in the professional and personal setting.
  • CO2: Explain the role of listening when formulating a communication strategy.
  • CO3: Explain the need to get leadership input when formulating a communication strategy.
  • CO4: Identify the need to include cultural understanding and the need to listen to diverse groups when formulating a communication strategy.
  • CO5: Describe why bias towards action can complicate any communication strategy and illustrate how mindful listening can mitigate mistakes.
  • CO6: Analyze and critique effective and ineffective communication strategy feedback loops.
  • CO7: Recognize your own professional communication tendencies and identify ways to improve your communication approach around senior leadership.

Please see the textbook and resources in the Lessons tab, Readings & Resrouces.

Book Title:Various resources from the Open Web are used. Please visit to locate the course eReserve.
Author: No Author Specified

Previous Syllabi

Not current for future courses.