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HOSP310 - Management of Lodging Operations

Course Details

Course Code: HOSP310 Course ID: 2951 Credit Hours: 3 Level: Undergraduate

Focuses on the understanding of how hotels are managed from the rooms’ perspective. Managerial aspects of the front of the house departments/divisions and the back of the house departments/divisions are to ensure efficient lodging operations; topics include the overview of the lodging industry, housekeeping, front office, PBX, reservations, revenue management, forecasting, budgeting, inventory management, service, ethics, and technology.


Course Schedule

Registration Dates Course Dates Session Weeks
02/22/21 - 07/30/21 08/02/21 - 09/26/21 Summer 2021 Session I 8 Week session
05/21/21 - 10/29/21 11/01/21 - 12/26/21 Fall 2021 Session I 8 Week session

Current Syllabi

After successfully completing this course, you will be able to:

1. Assess challenges, issues, and trends in the lodging industry.

2. Demonstrate management solutions to common problems in the hotel and lodging industry.

3. Describe hotel and lodging operations, to include financial management and technological advances.

4. Examine human resource issues and challenges affecting the hotel and lodging industry.

5. Prepare a marketing strategy for exploring a hotel opportunity.

6. Analyze food and beverage industry reports to discuss the shift in dining trends.

7. Explain specific safety & security measures necessary for hotel and lodging businesses.

NameGrade %
Forums 28.00 %
Forum #1 3.50 %
Forum #2 3.50 %
Forum #3 3.50 %
Forum #4 3.50 %
Forum #5 3.50 %
Forum #6 3.50 %
Forum #7 3.50 %
Forum #8 3.50 %
Introductory Forum 2.00 %
Introductory Forum 2.00 %
Assignments 30.00 %
Assignment Week 2: The Front Office 10.00 %
Assignment Week 6: Loss Prevention and Safety 10.00 %
Assignment Week 4: Human Resources 10.00 %
Final Project 40.00 %
Assignment Week 8: Resorts, Themes and Special Lodging Environments 40.00 %

Required Course Textbook: There is no individual textbook established as required reading. All required and referenced reading material will be made available within the weekly lessons and applicable announcements.

Please visit and search by the course number (HOSP310) to access your required resources.

Required Readings: Selected Reading will be assigned each week

Additional Resources: See course lessons for additional articles and other resources.

Book Title:Various resources from the APUS Library & the Open Web are used. Please visit to locate the course eReserve.*

Previous Syllabi

Not current for future courses.