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A Complicated Question

DC Velocity
November 19, 2014
By Toby Gooley
For some companies, a single centralized returns processing center is the right way to go. But, as is the case with any business decision, each option has its upsides and downsides. On the plus side, a central processing center offers the benefits of economies of scale, says Dr. Robert Lee Gordon, program director, reverse logistics management at American Public University. For example, having just one facility creates opportunities to consolidate returned goods from retailers into larger loads and thereby reduce freight costs.

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About American Public University System

American Public University System, recipient of the Online Learning Consortium (OLC) Ralph E. Gomory Award for Quality Online Education and five-time recipient of the OLC Effective Practice Award, offers more than 200 online degree and certificate programs through American Military University and American Public University. More than 70,000 alumni worldwide have benefited from APUS's relevant curriculum, affordability, and flexibility in pursuing and earning degrees in such areas as business, information technology, and security and global studies. For further information, visit

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Brian Muys

Brian Muys

Associate VP Public Relations