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Appeals and Special Requests Information

Please see the table below for contact information for certain types of appeals and requests. If you do not see contact information pertaining to your issue, please contact the Student Support Center at 877-755-2787 for further assistance.

Notifications of suspension, dismissal, or expulsion are delivered by email to your primary email address you entered on your student record. If you are notified of suspension, dismissal or expulsion, you have 30 days to appeal these adverse actions in writing. Please see the list below to find where to send your appeal. If you have had your initial appeal of suspension, dismissal, or expulsion denied, you may submit an appeal in writing within 30 days of the initial decision to the email address included for this in the initial appeal decision, or you may forward it to the same email address used for the initial appeal and ask for it to be escalated. All decisions of the Office of the Provost will be considered final.

Appeal/Request TypeStudent ScenarioHow to Submit Your AppealsHow Long it Could Take for a Decision
Academic DismissalIf you have failed the academic probationary period and wish to make a request to be granted another semester based on special life circumstancesUniversity Forms, Academic Appeal Request form30 days
Admission Denial - Previous Education LevelIf you are denied admission because you are not a high school graduate for undergraduate admission or do not have a Bachelor’s degree for master's-level admissionadmissionsdirect@apus.edu 10 days
Admission Denial - Current High School StudentIf you are currently a high school student wanting to take courses, but you are not a high school junior yetadmissionsdirect@apus.edu10 days
Admission Denial - To Specific ProgramIf you were denied admission to a program as you did not meet the specific admission requirements for that programadmissionsdirect@apus.edu10 days
Admission Denial - Invalid Information on ApplicationIf you submitted a student application with false or invalid information and were therefore denied admissionadmissionsdirect@apus.edu30 days
Admission Denial - High School or College not AccreditedIf you were denied admissions because you submitted documentation that was not accepted or your high school or college was not recognizedadmissionsdirect@apus.edu30 days
Course ReentryIf you dropped a course by mistake and wish to get back in the courseregistrar@apus.edu2 business days
Course ExtensionIf you have completed at least 50% of your course and have a passing grade but need an extension in order to finish the rest of the courseUse the web form “ Course Extension Request Form ” in your student e-campus72 hours
Course Extension DenialIf your instructor denied your course extension request that you submitted through the official web formUniversity Forms, Academic Appeal Request form3 business days
Course Extension - Post Course EndIf your course has already ended and you were unable to submit the course extension request form due to an extenuating circumstance, and you would like to appeal for a retroactive course extension. This may only be granted once during your academic programUniversity Forms, Academic Appeal Request form3 business days after requirements submitted
Course RetakesIf you have failed a required course more than onceUniversity Forms, Academic Appeal Request form30 days
Death NotificationsIf you need to notify us of the death of a studentregrecords@apus.edu 
Directory Information BlockIf you wish to place or remove a Directory Information Block on your student recordferpa@apus.edu3 business days
Disability AccommodationsIf you want any information on how to request disability accommodationsdsa@apus.edu2 business days for initial information. 10 business days for review of documentation.
Disenrolled - With GPA IssuesIf you were disenrolled for inactivity and wish to return but your GPA is below the required minimum to be readmittedUniversity Forms, Academic Appeal Request form30 days
Disenrolled - Catalog GrandfatheringIf you were disenrolled for inactivity and wish to return but you are requesting to be grandfathered into your previous catalog. You must still be disenrolled to request this and be at least a senior if in a Bachelor programUniversity Forms, Academic Appeal Request form30 business days
Dismissal – Academic ProgressIf you were dismissed or are on deferred dismissal as a result of failing your first two courses in your current program due to a lack of academic engagement as outlined in the required student activity policyUniversity Forms, Academic Appeal Request form30 days
Do Not Contact RequestsIf you wish to have APUS no longer contact you. This can only be if you are no longer an active studentenrollments@apus.edu 1 business day
English Proficiency TestsIf you are a non-U.S. citizen required to submit official verification of your English proficiency and wish to have this waivedadmissionsdirect@apus.edu10 business days
Expulsion - Record Verification DepartmentIf you were expelled for lack of identity verification documents by your given deadline in the Record Verification process, you can file an appeal up to 14 days after the date of dismissalRVAppeals@apus.edu3-5 days
Expulsion - Student Conduct BasisIf you were expelled or are on suspension for falsification of financial aid/SAP appeal  records or any other documentation provided to the university or appearing to be from the university, or due to student misconduct and wish to appeal to remain enrolled at the universityconduct@apus.edu30 days
Failed 1st Attempt at Comp Exam or CapstoneIf you failed your first attempt at passing your comprehensive exam or capstone course and wish to have a second attemptgraduations@apus.edu3 business days
Failed 2nd Attempt at Comp Exam or Capstone AttemptsIf you failed two attempts already at passing your Comprehensive Exam or Capstone course and wish to appeal for a third attempt based on special circumstancesUniversity Forms, Academic Appeal Request form15 days
Financial Aid EligibilityIf you have lost federal student aid eligibility due to your GPA or excessive number of withdrawals and failures and you wish to appeal to have your eligibility for federal student aid reinstatedUse the web form “Satisfactory Academic Progress Appeal Form ” in your student e-campus

5 business days after receipt of all required documentation

Grade AppealIf your final grade has been posted. Only your final grade in a course or project may be appealed, and the appeal should be limited to specific charges of unfair action towards you and may not involve a challenge of your instructor’s grading standardUniversity Forms, Academic Appeal Request form30 days
Late Course WithdrawalsIf you wish to withdraw from your course after the final week has started but prior to the end of your courseregistrar@apus.edu2 business days
Learning Outcome AssessmentIf you are a graduating student who wants to request a waiver of taking the Learning Outcome Assessmentloa@apus.edu15 days
Letters of Pending GraduationIf you have been academically cleared for a degree at APUS and you need verification of this for a third party prior to your official conferral dateUse the web form “Pending Graduation Verification Request Form ” in your student e-campus3 business days
Maximum Course Attempts (150%)If you wish to appeal being allowed to take additional courses beyond the number of credit hours attempted vs. credit hours earned while retaining graduation eligibility. This is separate from eligibility for federal student aid which requires SAP appealUniversity Forms, Academic Appeal Request form10 days
Maximum Course LoadIf you wish to appeal to take above the maximum course load allowed or to appeal your current registration restriction of one course or part timeregistrar@apus.edu10 days
Name Change, Correct DOB or SSNIf you wish to have your name changed in your student record, or your date of birth or SSN corrected, you will need to send official documentation to support this change, such as SSN card or other government issued ID or documentrecordupdates@apus.edu3-5 business days
Penalty Free WithdrawalIf you are requesting to withdraw from a course with a full refund, or to be granted a full refund after withdrawing from a course, due to circumstances outside of your controlUniversity Forms menu, “Academic Appeal Request"30 days
PlagiarismIf you wish to challenge a single incident of plagiarism noted in your record or if you are currently on suspension for plagiarism and wish to appealUniversity Forms, Academic Appeal Request form21 days
Special Circumstance WithdrawalIf you wish to have a failing final course grade expunged from your student record based on special circumstance paperwork submitted ( No refund is included )University Forms, Academic Appeal Request form30 days
Syllabus RequestIf you wish to see the syllabus on record for a course. This will not always be the syllabus currently in use so is only for purposes of course selection or for transferring APUS credit to another universitysyllabi@apus.edu3 business days
TCE AwardIf you wish to challenge your transfer credit evaluation resultscreditaward@apus.edu  30 days
TCE - Transient LettersIf you need a letter from us saying that we will accept a course you are taking at another college as transfer creditcreditaward@apus.edu10 days
SCEP Working AgreementIf you have a Student Career Experience Program working agreement that you need to have signedcareerservices@apus.edu2 business days

Air Force Portal Issues

Appeal/Request TypeStudent ScenarioHow to Submit Your AppealsHow Long it Could Take for a Decision
Invalid Grade in AI (Air Force)If you are an Air Force student with a grade that is not valid posted in Air Force portal.military@apus.edu1 business day
APUS Course Not Listed in AI PortalIf you are an Air Force student trying to register through the Air Force portal and don’t see the offered APUS course you needmilitary@apus.edu1 business day
Conferred Degree not Posted in AI PortalIf you are an Air Force student whose degree has been conferred by APUS but it isn’t reflected in the Air Force portal yet and you are currently trying to register in a new programmilitary@apus.edu3 business days

ArmyIgnitED Portal Issues

Appeal/Request TypeStudent ScenarioHow to Submit Your AppealsHow Long it Could Take for a Decision
Missing/Invalid Grade in ArmyIgnitEDIf you are an Army student who needs an emergency posting of a missing grade in ArmyIgnitEDmilitary@apus.edu1 business day
Conferred Degree not Posted in ArmyIgnitEDIf you are an Army student whose degree has been conferred by APUS but isn't reflected in the ArmyIgnitED portal yet and you are trying to register in a new programmilitary@apus.edu1 business day

Navy Portal Issues

Appeal/Request TypeStudent ScenarioHow to Submit Your AppealsHow Long it Could Take for a Decision
Missing/Invalid Grade in NCMIS (NAVY)If you are a Navy student who needs an emergency posting of a missing grade in the Navy portalmilitary@apus.edu3 business days
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