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B.A. Hospitality Management Assessment Results

Program Learning Outcomes

By using various assessment tools and/or rubrics within the classroom, American Public University System (APUS) is able to capture a snapshot of students’ success in fulfilling their program outcomes.  Signature assignments, generally in the final course of a program, are used to assess students’ proficiency in meeting each program outcome (PO).  In order to show proficiency in an area, a student must achieve a score of 85% or greater. American Public University System strives to have 70% or more (university benchmark) of our students reaching the 85% proficiency standard. When this benchmark isn't met, action is taken to improve curriculum and instruction to better serve our students. The below chart shows combined results of B.A. Hospitality Management students at APUS.

  • PO#1- Apply concepts and principles of hospitality service excellence in marketing, law, revenue management and strategic planning, to the unique aspects of hospitality operations.
  • PO#2- Judge current political, economic, and social issues that affect food service, lodging and travel and tourism industries.
  • PO#3- Apply strategic management principles to accomplish goals and objectives of hospitality operations.
  • PO#4- Assess unique hospitality characteristics and principles that are the business of hospitality management.

BA Hospitality Management SLAR

Learning Outcomes Assessment: ETS Proficiency Profile

Undergraduate students at American Public University System (both AMU and APU) are required to participate in our national testing initiative as they near degree completion.  This involves completion of the ETS Proficiency Profile, a general education assessment.  This initiative enables us to evaluate and inform teaching and learning, as well as benchmark our programs.  Below are combined results from the ETS Proficiency Profile for B.A. Hospitality Management students in the School of Business.

BA Hospitality Management EPP

End of Program Survey

Student satisfaction is extremely important at American Public University System. Students are asked to complete a survey at the conclusion of their program to give insight on their experience. Below are anonymous, self-reported results, from the End of Program survey, for students in the B.A. Hospitality Management Program.

BA Hospitality Management EOP